Refund policy

Weekly Pre-orders

By placing a weekly pre-order, you agree to the following:

Ordering & Timeframe
All pre-orders are made fresh to order for a specific pickup window. Orders must be placed by the weekly cutoff date/time listed on the order page. Once the cutoff passes, your order is confirmed and moves into production — please have your order finalized before then, as changes after cutoff may not be possible.

Cancellations

  • Cancellations made at least 24 hours before the pickup window will be refunded 100%.
  • Cancellations made within 24 hours of the pickup window will be refunded 50% of the order cost. Ingredients are purchased and prep begins ahead of pickup, so this covers costs already incurred.
  • To cancel, contact the seller directly — cancellations are not automatic and must be confirmed.

Missed Pickup

  • If you miss your pickup window and do not contact the seller, your order will not be refunded and may be resold or donated at the seller's discretion.
  • If something comes up, reach out before your pickup window closes. Other arrangements (rescheduled pickup, hold time, etc.) can be made when communicated in advance — we just need to hear from you.

Pickup Details
Specific pickup location and instructions will be sent directly to you once your order is confirmed. Please watch for that message and reach out if anything is unclear.

Contact us, if something is wrong with your products so we can make it right. We will do the best we can to make it right.


Please contact us if you feel something is wrong with your order! With being in the food industry, We do not accept returns for safety measures.

***Attention***

BOUDIN & CAJUN SPICY BOWLS:

*ITEMS SHIPPED ON ICE TO KEEP COLD DURING TRANSIT*

***SNACKS ON US IS NOT TO BE HELD LIABLE FOR ANY DELAY, QUALITY ISSUES, OR FOOD SAFETY IN REGARDS TO SHIPPING TIME***

*We will not refund shipping cost as shipping times are not guaranteed, so if your package arrives late, we will not be refunded by the carrier, which means we can't refund you.

Our sincere apology for any inconvenience this may cause!

You can always contact us for any return question at snacksonus@mail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right. We will only accept un-opened, untampered incorrect items sent with proof provided within a 24 hour period of received package.  Upon receipt of wrong items, a replacement will be sent. If replacement is not available, a refund for item will be issued. If item is open, only store credit may be issued. If item is missing, no replacement or store credit will be issued.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
!!No Refunds!! We will do our best to accommodate and replace your items, if deemed necessary! If the product you ordered is not available, we may issue a store credit!